The Department encourages positive communication between offenders and family members/friends. As such, DPS&C offers several avenues of communication for offenders assigned to state correctional facilities. Offenders may communicate via regular U.S. mail, via secure telephones and via secure electronic communication (similar to email provided by JPAY). Family members may also send money to offenders in DPS&C custody.
Dept. Regulation No. B-08-001 allows for each offender to have an approved master list of up to twenty (20) telephone numbers for family, friends and legal calls. An offender can update the list on a quarterly basis.
If an offender attempts to dial any telephone number not on his/her approved list from a state correctional facility, the call is automatically blocked. Individual telephone numbers can be blocked as well. Members of the public can contact the facility directly or the Office of Adult Services (225-342-9711) if they are receiving unwanted or harassing phone calls from offenders at state correctional facilities.
Offenders can only make collect calls and offender telephones are limited to out-going calls only, usually limited to 15 minutes. No one can make a call to an offender telephone.
When an offender makes a call, the called party is notified that it is a collect call from an offender at a state prison facility. The called party is given the option of accepting or refusing (by hanging up) the call.
Telephone communication access is provided by an outside vendor, Securus Technologies. Securus’ Customer Service number is 1-800-844-6591 for individuals needing assistance with billing issues, problems receiving calls from offenders, receiving unwanted calls and/or requesting a block on future calls from an offender or offenders.
The Department allows offenders to call approved cell phone numbers under specific guidelines. The called party must set up an account with Securus and provide their primary residence information. Calls to prepaid cell phones are not allowed. The offender must have your cell phone number on his/her approved phone list.
The Department offers electronic communication for staying in touch as well. JPay provides email service that is usually faster than regular mail and photographs (in good taste) can be attached to the emails. This service is all done through a secure connection, so offenders never actually have access to the internet.
Visit http://www.jpay.com/ for more information.
*Please note that all media inquiries regarding DPS&C offenders (including interview requests) should be directed to Communications Director Ken Pastorick at 225.219-0499. Media may not circumvent Department policies regarding contact with offenders. Media may not be placed on offender telephone lists, communicate with offenders via electronic communication or send money to offenders. Failure by a news media representative to comply with Departmental policy constitutes grounds for denying the representative and/or the representative's agency access to facilities and interviews for a 12-month period.
Family and friends can send funds to offenders in the following ways:
- via mail
- via walk-up locations for MoneyGram
- via internet (including JPay's mobile app)
- via telephone
- via kiosks
Family and friends may continue to send money orders via mail. There is NO charge for sending money orders via mail. JPay requires a JPay deposit slip to accompany the money order. This deposit is mailed to JPay’s Miami, Florida address. This means that mail time to Florida is probably longer than to a DOC facility and that should be taken into account when mailing funds.
Also, there is a two-day processing time for JPay to put the funds into the DOC account. And then, there is a two-day processing time allowance for getting the funds into the offender’s account. There is a maximum amount that can be sent via mail – $999.99. Deposits of $500 or greater are subject to investigation.
Walk-up Locations for MoneyGram
MoneyGram is located in Walmart and CVS Pharmacy locations; it is also available in other places that display the MoneyGram logo. MoneyGram provides a service for transmitting funds from one point to another using electronic means.
Family and friends provide the MoneyGram office with cash only, along with the offender’s information and MoneyGram will electronically submit the payment to the receiving company/destination for a fee.
MoneyGram is transmitted electronically so it is faster than money orders. There is a 2-day turnaround on funds being placed into the offender’s account. The maximum amount that can be sent via MoneyGram is $4,999.99. Deposits of $500 or greater are subject to investigation.
Family and friends may go online to www.JPay.com and send funds using only Visa and MasterCard (credit/debit cards). There are fees associated with the internet transactions.
Amount Sending Online Fee
$ 0.00 – $ 20.00 $ 3.50
$ 20.01 – $100.00 $ 6.50
$100.01 – $200.00 $ 8.50
$200.01 – $300.00 $10.50
There is a 2-day turnaround on funds being placed into the offender’s account. The daily cut-off time to submit a payment is 10 p.m. CST. There is a maximum amount that can be sent via Internet – $300.00.
Family and friends may call 1-800-574-5729 and transfer funds using only Visa and MasterCard (credit/debit cards). There are fees associated with the telephone transactions.
Amount Sending Phone Fee
$ 0.00 – $ 20.00 $ 4.50
$ 20.01 – $100.00 $ 7.50
$100.01 – $200.00 $ 9.50
$200.01 – $300.00 $11.50
There is a 2-day turnaround on funds being placed into the offender’s account. The daily cut-off time to submit a payment is 10 p.m. CST. There is a maximum amount that can be sent via telephone – $300.00.
Kiosks are located in all state correctional facility visiting areas. Family and friends will be able to provide funds to the offenders by credit/debit card or cash.
There is a 2-day turnaround on funds being placed into the offender’s account. Fees will apply for credit or debit card transactions (same as internet).
Cash deposited in Lobby Kiosks have a per transaction fee of $4.00 for deposits from $.01 to $500.00. Deposits of $500 or greater are subject to investigation. All deposits are still subject to the rules and regulations promulgated by Department Regulation B-09-003 Offender Banking. Regardless of which method of payment family and friends are using to transmit deposits to offenders, all deposits totaling $500 or greater will continue to be investigated and will delay funds being available to the offender until the investigation is completed.